Effective Date: 01/01/2024

Introduction

At Alchemy Massage Studio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book a massage appointment with us. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you visit our website or make an appointment:

  • Personal Information: Name, phone number, email address.

  • Payment Information: Credit card or other payment details to process your appointment payments.

  • Appointment Information: Date and time of appointments, services requested, and any special requests.

  • Usage Information: Data collected through cookies and tracking technologies, including information about your visits to our website.

2. How We Collect Your Information

We collect your information in the following ways:

  • Through forms on our website: When you book an appointment, sign up for newsletters, or contact us through forms.

  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyze traffic, and improve our website's functionality.

  • Payments: Payment information is collected through third-party payment processors (such as Stripe, Square, or PayPal) for secure transactions.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process your appointments: Scheduling, confirming, and managing your massage appointments.

  • To communicate with you: Sending appointment reminders, confirmations, updates, and promotional offers (if you've opted in).

  • To process payments: Handling billing and payments for services rendered.

  • To improve our services: Understanding your preferences and feedback to enhance our offerings and customer experience.

  • For legal compliance: To comply with applicable laws and regulations, such as retaining records for tax or legal purposes.

4. Message Frequency

By subscribing to our SMS service, you may receive 0-10 text messages from us. The frequency of messages will vary depending on your interaction with us and the type of service you’ve opted into (e.g., marketing, customer service, transactional alerts).

5. Message And Data Rates May Apply

Standard message and data rates may apply to messages sent by Alchemy Massage Studio through your mobile carrier. You are responsible for all charges incurred for receiving SMS messages

6. Types Of Messages You Can Expect

By subscribing to our SMS service, you may receive the following types of messages:

  • Appointment Related Messages: Appointment reminders, pre or post appointment instructions, etc

  • Reminder Messages: Appointment reminders, event notifications, or subscription renewals.

7. How To Opt-Out

To opt-out of receiving SMS messages at any time, reply with STOP to any message you receive. After opting out, you will no longer receive messages from us unless you choose to re-subscribe.

8. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

9. How We Protect Your Information

We take reasonable precautions to protect your personal information:

  • Encryption: We use encryption (SSL) to protect your data during transmission, especially when processing payment information.

  • Access Control: Only authorized personnel have access to your personal information, and they are trained in handling data securely.

  • Payment Processing: Payment details are processed by third-party providers, who use secure systems to protect your financial data.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You can request that we update or correct any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal data, subject to certain legal or operational exceptions.

  • Opt-out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.

  • Cookie Preferences: You can manage your cookie preferences through your browser settings.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather information about how you interact with our website. You can adjust your browser settings to refuse cookies, but this may impact the functionality of certain features on our site.

12. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Alchemy Massage Studio
27650 1-10 Suite 206, Boerne TX, 78015
Email: hello@alchemymassagestudio.com
Phone: (210) 588-0355